What does 'Good' or 'Like New' condition mean for a used book from The Chapter Room?

Every book is checked and graded before dispatch. 'Good' condition means the book is fully readable with no missing pages, though it may show light signs of previous use such as a worn cover or minor markings. 'Like New' and 'New' copies show little to no visible wear.

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What does 'Good' or 'Like New' condition mean for a used book from The Chapter Room?

Every book is checked and graded before dispatch. 'Good' condition means the book is fully readable with no missing pages, though it may show light signs of previous use such as a worn cover or minor markings. 'Like New' and 'New' copies show little to no visible wear.

How long does shipping take from The Chapter Room?

Orders are handled within 1 business day and typically arrive within 3 to 5 business days anywhere in India.

What is The Chapter Room's return policy?

Returns are accepted within 7 days of delivery, with free return shipping.

Is this a genuine physical used copy of the book?

Yes. Every listing on The Chapter Room is a single, real, previously-owned physical copy, individually quality-checked and graded before it ships — not a print-on-demand or digital edition.

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McGraw Hill

Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India

Name: Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India
SKU: 9780071773546
Price: 1400.0 INR
Availability: InStock
ISBN: 9780071773546

Rs. 1,400.00 INR

~~Rs. 2,000.00 INR~~ Rs. 1,400.00 INR

Sale Sold out

Only 1 copy left

Shipping calculated at checkout.

Condition Used Good

Prepaid orders: always FREE shipping

Cash on Delivery: available from ₹300 · FREE COD on orders ₹500+

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Buy Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience by Joseph A. Michelli — used copy in Good condition at just ₹1,400. New copies cost ₹3,000 and above. Save over 53% at The Chapter Room.

Using the Cleveland Clinic as a case study, Joseph Michelli extracts powerful, actionable leadership lessons about how to create a genuinely exceptional customer and patient experience. The book translates healthcare excellence into universal business principles — covering empathy-led leadership, service culture, employee engagement, and operational excellence. A rare book that bridges the worlds of healthcare and business with deep insight and practical frameworks.

Who will love this book: Healthcare professionals, business leaders, service industry managers, MBA students, anyone interested in customer experience and leadership excellence.

Condition: Good — light wear, all content intact.
Author: Joseph A. Michelli
Publisher: McGraw Hill
Format: Paperback
ISBN: 9780071773546
Genre: Business / Leadership / Customer Experience
Language: English

Buy Prescription for Excellence India cheap · Joseph Michelli book pre-loved · leadership customer experience books India · affordable business books online · second hand management books India

Shipping & COD

Here's exactly what you'll pay for shipping, based on how you check out:

Prepaid — any order value: FREE shipping
Cash on Delivery — ₹300 to ₹499: ₹29 shipping
Cash on Delivery — ₹500 and above: FREE shipping

Cash on Delivery is available on orders of ₹300 and above.

Want COD for a smaller order? Add one more book to your cart to cross ₹300 and unlock Cash on Delivery — cross ₹500 and your COD delivery is free too.

Once dispatched, orders are delivered across India in 3 to 5 business days.

Condition Guide

Like New No visible wear. Looks and feels brand new.

Very Good Minor signs of use. Clean pages, tight spine.

Good Light wear. May have a previous owner's name. All pages intact and readable.

Acceptable Readable with noticeable wear. Great for studying and note-taking.

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Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India