McGraw Hill
Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India
Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India
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Buy Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience by Joseph A. Michelli — used copy in Good condition at just ₹1,400. New copies cost ₹3,000 and above. Save over 53% at The Chapter Room.
Using the Cleveland Clinic as a case study, Joseph Michelli extracts powerful, actionable leadership lessons about how to create a genuinely exceptional customer and patient experience. The book translates healthcare excellence into universal business principles — covering empathy-led leadership, service culture, employee engagement, and operational excellence. A rare book that bridges the worlds of healthcare and business with deep insight and practical frameworks.
Who will love this book: Healthcare professionals, business leaders, service industry managers, MBA students, anyone interested in customer experience and leadership excellence.
Condition: Good — light wear, all content intact.
Author: Joseph A. Michelli
Publisher: McGraw Hill
Format: Paperback
ISBN: 9780071773546
Genre: Business / Leadership / Customer Experience
Language: English
Buy Prescription for Excellence India cheap · Joseph Michelli book pre-loved · leadership customer experience books India · affordable business books online · second hand management books India
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Condition Guide
Condition Guide
Like New No visible wear. Looks and feels brand new.
Very Good Minor signs of use. Clean pages, tight spine.
Good Light wear. May have a previous owner's name. All pages intact and readable.
Acceptable Readable with noticeable wear. Great for studying and note-taking.
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