What does 'Good' or 'Like New' condition mean for a used book from The Chapter Room?

Every book is checked and graded before dispatch. 'Good' condition means the book is fully readable with no missing pages, though it may show light signs of previous use such as a worn cover or minor markings. 'Like New' and 'New' copies show little to no visible wear.

How long does shipping take from The Chapter Room?

Orders are handled within 1 business day and typically arrive within 3 to 5 business days anywhere in India.

What is The Chapter Room's return policy?

Returns are accepted within 7 days of delivery, with free return shipping.

Is this a genuine physical used copy of the book?

Yes. Every listing on The Chapter Room is a single, real, previously-owned physical copy, individually quality-checked and graded before it ships — not a print-on-demand or digital edition.

What does 'Good' or 'Like New' condition mean for a used book from The Chapter Room?

Every book is checked and graded before dispatch. 'Good' condition means the book is fully readable with no missing pages, though it may show light signs of previous use such as a worn cover or minor markings. 'Like New' and 'New' copies show little to no visible wear.

How long does shipping take from The Chapter Room?

Orders are handled within 1 business day and typically arrive within 3 to 5 business days anywhere in India.

What is The Chapter Room's return policy?

Returns are accepted within 7 days of delivery, with free return shipping.

Is this a genuine physical used copy of the book?

Yes. Every listing on The Chapter Room is a single, real, previously-owned physical copy, individually quality-checked and graded before it ships — not a print-on-demand or digital edition.

1 1

Pearson

Key Performance Indicators (KPI): The 75 Measures Every Manager Needs to Know by Bernard Marr | Used Paperback India

Name: Key Performance Indicators (KPI): The 75 Measures Every Manager Needs to Know by Bernard Marr | Used Paperback India
SKU: 9780273750116
Price: 1800.0 INR
Availability: InStock
ISBN: 9780273750116

Rs. 1,800.00 INR

~~Rs. 2,200.00 INR~~ Rs. 1,800.00 INR

Sale Sold out

Only 1 copy left

Shipping calculated at checkout.

Condition Good

Prepaid orders: always FREE shipping

Cash on Delivery: available from ₹300 · FREE COD on orders ₹500+

Active offers (by quantity)

Buy 2+ books — 5% off with code READ2
Buy 3+ books — 10% off with code READ3
Buy 4+ books — 15% off with code READ4

Ships within 24 hrs

Pan India 3 to 5 days

Quality checked

WhatsApp support

Author: Bernard Marr
Publisher: Pearson (Financial Times)
Language: English
Format: Paperback
ISBN: 9780273750116
Genre: Business

Condition: Good – gently used, all pages intact, light cover wear.

A reference guide to the 75 performance measures managers use most, grouped by area: financial, customer, marketing, operational, employee and corporate social responsibility. Each KPI comes with a definition, how to calculate it and when to use it.

Shipping & COD

Here's exactly what you'll pay for shipping, based on how you check out:

Prepaid — any order value: FREE shipping
Cash on Delivery — ₹300 to ₹499: ₹29 shipping
Cash on Delivery — ₹500 and above: FREE shipping

Cash on Delivery is available on orders of ₹300 and above.

Want COD for a smaller order? Add one more book to your cart to cross ₹300 and unlock Cash on Delivery — cross ₹500 and your COD delivery is free too.

Once dispatched, orders are delivered across India in 3 to 5 business days.

Condition Guide

Like New No visible wear. Looks and feels brand new.

Very Good Minor signs of use. Clean pages, tight spine.

Good Light wear. May have a previous owner's name. All pages intact and readable.

Acceptable Readable with noticeable wear. Great for studying and note-taking.

View full details

Your cart is empty

Your cart

Estimated total

Key Performance Indicators (KPI): The 75 Measures Every Manager Needs to Know by Bernard Marr | Used Paperback India