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What does 'Good' or 'Like New' condition mean for a used book from The Chapter Room?

Every book is checked and graded before dispatch. 'Good' condition means the book is fully readable with no missing pages, though it may show light signs of previous use such as a worn cover or minor markings. 'Like New' and 'New' copies show little to no visible wear.

How long does shipping take from The Chapter Room?

Orders are handled within 1 business day and typically arrive within 3 to 5 business days anywhere in India.

What is The Chapter Room's return policy?

Returns are accepted within 7 days of delivery, with free return shipping.

Is this a genuine physical used copy of the book?

Yes. Every listing on The Chapter Room is a single, real, previously-owned physical copy, individually quality-checked and graded before it ships — not a print-on-demand or digital edition.

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Penguin

Difficult Conversations How to Discuss What Matters Most by Douglas Stone | Used Book India

Name: Difficult Conversations How to Discuss What Matters Most by Douglas Stone | Used Book India
SKU: 9780143118442
Price: 450.0 INR
Availability: OutOfStock
ISBN: 9780143118442

Rs. 450.00 INR

~~Rs. 999.00 INR~~ Rs. 450.00 INR

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Condition Used Good

Prepaid orders: always FREE shipping

Cash on Delivery: available from ₹300 · FREE COD on orders ₹500+

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Buy Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton and Sheila Heen — used copy in Good condition at just ₹450. A landmark guide to communication available pre-loved at The Chapter Room.

Written by Harvard Negotiation Project faculty, Difficult Conversations is the definitive guide to navigating the conversations we all dread — about performance, relationships, mistakes, and everything in between. The book breaks down why these conversations are hard, what actually happens in them, and how to approach them more skillfully and effectively. One of the most practically useful books ever written about communication, negotiation, and human relationships.

Who will love this book: Managers, HR professionals, therapists, coaches, MBA students, anyone who leads teams, manages conflict, or simply wants to communicate better.

Condition: Good — light wear, all content intact.
Author: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
Format: Paperback
ISBN: 9780143118442
Genre: Communication / Psychology / Business
Language: English

Buy Difficult Conversations book India cheap · Harvard negotiation books pre-loved India · communication skills books affordable India · second hand business books India · Douglas Stone book used

Shipping & COD

Here's exactly what you'll pay for shipping, based on how you check out:

Prepaid — any order value: FREE shipping
Cash on Delivery — ₹300 to ₹499: ₹29 shipping
Cash on Delivery — ₹500 and above: FREE shipping

Cash on Delivery is available on orders of ₹300 and above.

Want COD for a smaller order? Add one more book to your cart to cross ₹300 and unlock Cash on Delivery — cross ₹500 and your COD delivery is free too.

Once dispatched, orders are delivered across India in 3 to 5 business days.

Condition Guide

Like New No visible wear. Looks and feels brand new.

Very Good Minor signs of use. Clean pages, tight spine.

Good Light wear. May have a previous owner's name. All pages intact and readable.

Acceptable Readable with noticeable wear. Great for studying and note-taking.

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Difficult Conversations How to Discuss What Matters Most by Douglas Stone | Used Book India