{"product_id":"prescription-for-excellence-leadership-lessons","title":"Prescription for Excellence Leadership Lessons by Joseph Michelli | Used Book India","description":"\u003cp\u003eBuy \u003cstrong\u003ePrescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience by Joseph A. Michelli\u003c\/strong\u003e — used copy in Good condition at just ₹1,400. New copies cost ₹3,000 and above. Save over 53% at The Chapter Room.\u003c\/p\u003e\u003cp\u003eUsing the Cleveland Clinic as a case study, Joseph Michelli extracts powerful, actionable leadership lessons about how to create a genuinely exceptional customer and patient experience. The book translates healthcare excellence into universal business principles — covering empathy-led leadership, service culture, employee engagement, and operational excellence. A rare book that bridges the worlds of healthcare and business with deep insight and practical frameworks.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWho will love this book:\u003c\/strong\u003e Healthcare professionals, business leaders, service industry managers, MBA students, anyone interested in customer experience and leadership excellence.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e Good — light wear, all content intact.\u003cbr\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Joseph A. Michelli\u003cbr\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e McGraw Hill\u003cbr\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003cbr\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780071773546\u003cbr\u003e\u003cstrong\u003eGenre:\u003c\/strong\u003e Business \/ Leadership \/ Customer Experience\u003cbr\u003e\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/p\u003e\u003cp\u003eBuy Prescription for Excellence India cheap · Joseph Michelli book pre-loved · leadership customer experience books India · affordable business books online · second hand management books India\u003c\/p\u003e","brand":"McGraw Hill","offers":[{"title":"Used Good","offer_id":48974908457098,"sku":"9780071773546","price":1400.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0768\/4043\/5850\/files\/71IdralSfNL._SL1360.jpg?v=1777725874","url":"https:\/\/thechapterroom.in\/products\/prescription-for-excellence-leadership-lessons","provider":"The Chapter Room","version":"1.0","type":"link"}